Position Purpose:

The Sr. Systems Engineer is responsible for independently developing, maintaining, and supporting The Home Depot's technical infrastructure that drives the success of The Home Depot and our customers. This role focuses on the design, implementation, maintenance, and support of wireless and wired network infrastructure across Supply Chain environments, including warehouses and distribution centers, as well as corporate enterprise networks. The Sr. Systems Engineer works on complex, high-impact network initiatives and helps ensure the stability, performance, and scalability of network systems. This role also supports the analysis and resolution of complex network challenges while contributing to the continued development and support of production infrastructure.

Key Responsibilities:

• 30% Delivery & Execution – Keeps abreast of innovations and industry trends as well as changes to internal systems and determines how they impacts tools, training, and support necessary to keep systems up, running, and secure; Participates in and contributes to learning activities around modern systems engineering core practices (communities of practice); Proactively views articles, tutorials, and videos to learn about new technologies and best practices being used within other technology organizations
• 15% Learning – Keeps abreast of innovations and industry trends as well as changes to internal systems and determines how they impacts tools, training, and support necessary to keep systems up, running, and secure; Participates in and contributes to learning activities around modern systems engineering core practices (communities of practice); Proactively views articles, tutorials, and videos to learn about new technologies and best practices being used within other technology organizations
• 20% Planning & Analysis – Researches and analyzes business trends and behavioral data to identify opportunities for improvements and new initiatives; Drives the evaluation, development, and recommendation of specific technology to provide cost-effective solutions that meet THD requirements; Researches and designs best fit infrastructure, network, database, cloud, AI, and security architectures for products; Proactively creates and maintains tools for monitoring and support; Participates in project planning and reporting across multiple efforts
• 35% Support & Enablement – Collaborates with product and project teams to understand needs and enable them with infrastructure; Supports technology architecture design review efforts for project and product teams; Leverages tooling and custom applications to monitor the operational status of applications, infrastructure, networks, databases, and security; optimizes and tunes performance as appropriate; Drives root cause analysis, debugging, support, and post-mortem analysis for security incidents and service interruptions; Maintains, upgrades, and supports existing systems and infrastructure to ensure operational stability; Opens and manages vendor problem tickets to resolution; Drives the production of in-house documentation around solutions; Provides application support for software running in production; Drives moving KB articles to infrastructure as code models; Drives keeping monitoring/alerting up to date

Direct Manager/Direct Reports:

• This position typically reports to Systems Engineer Manager or Sr Manager
• This position has 0 Direct Reports

Travel Requirements:

• No travel required.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Professional or educational experience as an Information Technology or Network Engineer
• Experience working as part of a collaborative, cross-functional, modern engineering team
• Experience designing, implementing, troubleshooting, and maintaining wireless and wired network infrastructure
• Experience with wireless RF coverage and network design in warehouse, distribution center, or corporate environments
• Experience with wireless design, predictive modeling, site surveys, and troubleshooting
• Experience with Wi-Fi 6, Wi-Fi 6E, or Wi-Fi 7 technologies
• Experience with LAN and WLAN technologies
• Experience with routing protocols, including BGP and OSPF, and network switching
• Experience with SD-WAN technologies
• Experience with network automation and scripting using Python, Ansible, or similar technologies
• Experience with predictive wireless design and wireless site survey tools such as Ekahau or Hamina
• Experience monitoring, analyzing, and optimizing network performance, stability, and scalability
• Experience troubleshooting and resolving complex network issues
• Experience with version control systems and CI/CD toolchains
• Experience supporting production network infrastructure
• Experience supporting a 24×7 retail operation

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 4

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Action Oriented
• Being Resilient
• Global Perspective
• Manages Ambiguity
• Nimble Learning
• Self-Development
• Collaborates
• Cultivates Innovation
• Optimizes Work Processes
• Situational Adaptability
• Communicates Effectively
• Drives Results
• Interpersonal Savvy