Position Purpose:
At The Home Depot, UX isn't an afterthought—it’s central to how we operate. As an Enterprise UX Principal, you won't just design screens; you will orchestrate the complex systems, processes, and service ecosystems that power the world’s largest home improvement retailer.

We are seeking a Service Design-focused UX Leader to step into high-impact, highly complex spaces. You thrive in the complex, interconnected realities of enterprise operations—translating intricate backend processes, associate workflows, and customer journeys into seamless, end-to-end experiences. Whether you are facilitating executive alignment with comprehensive service blueprints, mapping multi-touchpoint ecosystems, or establishing scalable UX frameworks, you bring clarity to ambiguity and turn systemic complexity into intuitive human experiences.

As an expert facilitator and strategic partner, you comfortably bridge the gap between business strategy, technology, and human needs. You are as adept at influencing executive leadership as you are collaborating with cross-functional product, engineering, and operational teams. By leveraging deep research insights, design thinking, and systems thinking, you will shape the future of our enterprise ecosystem—empowering our associates and driving innovative advantages for our customers.

Strategic Focus:

• Enterprise Service Architecture: Map, architect, and optimize end-to-end service blueprints and ecosystem maps across complex customer and associate journeys.

• Strategic UX Leadership: Lead high-impact, high-ambiguity UX initiatives for key enterprise domain segments (typically guiding strategy across 2–3 cross-functional product teams).

• Cross-Functional Alignment: Facilitate design thinking workshops, ideation, and strategy sessions with product, engineering, and business leaders to align on long-term vision.

• Systemic Problem Solving: Function flexibly as a lead service designer, strategist, information architect, or experience lead depending on enterprise needs.

• Autonomous Opportunity Identification: Proactively uncover friction points across enterprise workflows, driving consistency, best practices, and scalable standards across product suites.

• Advocacy & Influence: Champion actionable user and associate insights to guide executive decision-making and elevate product quality across the organization.

Key Responsibilities:

• 20% – Coaching and Mentoring – Leads interview exercises, determine cultural and team fits of candidates and aligns needs of the organization. Coaches domain resources (junior resources in UX activities and mentors UX resources for career development). Helps UX Leadership align resources to products based on skillset and cultural fit.
• 40% – Delivery and Execution – Models & ensures consistency of deliverables. Delivers UX strategy artifacts (e.g., experience maps, service blueprints, etc.). Drives delivery in product area. Leads synthesis and facilitation activities.
• 40% – Leads Planning and Strategy Activities to Align Design Patterns and Testing Methods – Clearly communicates insights and opportunities and drives value of UX across experiences. Displays situational adaptability, is able to step in and drive change in products to better align with user needs or organizational goals. Has courage and organizational savvy to drive this change. Drives UX practice across experience, domain, or group of products. Drives vision and purpose; Combines user research outputs with OGSMs or OKRs of partners to clearly articulate the vision of their experiences and drive alignment with partners in solutions across products and experiences. Partners with Product, Development, other UX resources and business stakeholders across products to align multiple experiences in a domain.

Direct Manager/Direct Reports:

• This position typically reports to User Experience Sr. Principal, User Experience Sr. Manager, or User Experience Director.
• This role has 0 direct reports.

                    
Travel Requirements:

• Typically requires overnight travel less than 10% of the time.
   

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.
   

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
   

Minimum Qualifications:

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
   

Preferred Qualifications:

• 5+ years of experience working with agile software development teams
• Strong interpersonal savvy
   

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
   

Preferred Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience:

• 6
   

Preferred Years of Work Experience:

• 10
   

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• 1
   

Certifications:

• None

Competencies:

• Decision Quality
• Collaborates
• Drives Engagement
• Ensures Accountability
• Plans and Aligns
• Develops Talent
• Manages Conflict